Right choice for New Car Service
Were you aware that it is your right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Thinking of taking advantage of the End of Year Car Sales to snap up a bargain or getting your new car ready for the holidays with a service? Here is some sound advice from Burmack Pty Ltd in Mossman.
Aquisition of a new car is one of the most substantial investments people often make, so it shows common sense to see to it that you ensure proper care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
Were you aware that it is your right to choose the workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be told you must return a new car to the dealer where you originally bought it for service or repairs. Provided the work is fulfilled to the manfufacturers specifications by a suitably qualified person and uses suitable quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Burmack Pty Ltd mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Burmack Pty Ltd mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Burmack Pty Ltd will also only ever use fluids and lubricants that meet the specifications of the original vehicle manufacturer.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the variances between express, statutory and manufacturer warranties to ensure you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be vigilant for new car dealers who try to sell you extra “express” or “extended” warranties, often for free, when selling you your new car. Most of the time these ‘supplemental’ warranties may include quite explicit restrictions or provisions, and can sometimes seem too good to be true. Many times these warranties provide very little additional benefits not already provided by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular new car dealership.
Such warranties are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes a potential increase in distance travelled to get your car serviced or extended waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
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